Privacy policy

Effective Date: August 2026

1. Introduction & Overview

This Privacy Policy describes how Gotlynx ("we", "us", or "our"), operating through gotlynx.shop, collects, uses, and discloses your personal information when you visit, browse, or make purchases from our store. We are committed to protecting your personal data in full compliance with UK data protection laws.

2. Personal Information We Collect

When you visit or make a purchase on gotlynx.shop, we collect information to fulfill your orders and provide customer support:

Order Details: Full name, billing address, UK shipping address, email address, phone number (+44 113 459 2198), and payment method confirmation.
Customer Support Data: Information and communications sent to ritiksuri937m@gmail.com regarding returns, shipping inquiries, or product details.
Technical & Device Information: IP address, browser type, device information, and site interaction data collected automatically via functional cookies.

3. How and Why We Use Your Information

We process your personal data for the following lawful reasons:

Contractual Necessity: Processing orders, issuing free UK shipping tracking, managing our 30-day free return policy, and providing customer support.
Legal Obligations: Complying with tax, statutory accounting, and consumer protection laws in the UK.
Legitimate Business Interests: Fraud prevention, securing our website storefront, and continuously improving user experience on gotlynx.shop.
Consent: Sending promotional updates (only if you explicitly subscribe). You may opt out at any time.

4. Sharing Your Personal Data

We do not sell, rent, or trade your personal information. Data is shared strictly with trusted third parties necessary for running the store:

Shopify: Our e-commerce engine that hosts our online shop and secures checkout data.
Payment Gateways: Secure payment processors (e.g., Shop Pay, PayPal, Stripe). Gotlynx does not store raw payment card numbers.
Shipping Carriers: Delivery partners responsible for delivering your orders and returning parcels to our Swansea address.

5. Cookies

We use essential and functional cookies to remember items in your shopping cart, maintain session security, and analyze store traffic. You can manage or block cookies through your web browser settings.

6. Data Retention & Security

We employ industry-standard encryption (SSL/TLS) to safeguard your personal data. We retain your personal information only as long as necessary to process your transactions, resolve inquiries, and comply with UK statutory retention periods.

7. Your UK GDPR Rights

Under UK GDPR, you have the right to:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of any inaccurate or incomplete details.
Erasure: Request deletion of your personal data ("Right to be Forgotten").
Restriction & Objection: Restrict or object to certain types of processing.
Data Portability: Request transfer of your data to another provider.

To exercise any of these rights, email us at ritiksuri937m@gmail.com.

8. Contact Information & Complaints

For any questions, requests, or privacy concerns, contact us at:

Store Name: Gotlynx
Website: gotlynx.shop
Email: ritiksuri937m@gmail.com
Phone: +44 113 459 2198
Physical Address: 34 The Kingsway, Swansea, SA1 5LG, United Kingdom

If you believe your data has been handled improperly, you have the right to lodge a complaint with the UK supervisory authority: Information Commissioner's Office (ICO) at ico.org.uk.