Refund policy

Effective Date: August 2026

1. Overview & Policy Commitment

At Gotlynx (accessible via gotlynx.shop), customer satisfaction is our top priority. We specialize in high-quality drinkware and lifestyle items, including premium insulated tumblers and bottles. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward, customer-friendly 30-day return policy in full compliance with United Kingdom Consumer Rights legislation.

2. Return Eligibility Window

You have 30 calendar days from the date your order is delivered to request a return and refund.

To be eligible for a full refund, items must meet the following criteria:

  1. The item must be unused, unwashed, and in the same condition that you received it.

  2. It must be in its original packaging, including any protective inserts, boxes, and tags intact.

  3. You must provide a valid proof of purchase (such as your order confirmation number or order email).

3. Return Shipping & Fees

  • Free Return Shipping: Gotlynx covers all return shipping costs for UK customers. Once your return request is approved, we will send you a pre-paid printable return label.

  • No Restocking Fees: We never charge restocking, administration, or handling fees for returns.

  • No Final Sale Restrictions: All items—including limited releases, vault editions, and promotional items—are fully eligible for returns within the 30-day window.

4. How to Initiate a Return

  1. Submit a Return Request: Email our support team at ritiksuri937m@gmail.com with the subject line Return Request - [Your Order Number]. Include your full name, order number, and reason for return.

  2. Get Your Free Shipping Label: Once approved (within 24 hours), we will send you a pre-paid return shipping label and instructions via email.

  3. Pack Your Item: Securely pack the item in its original box and packaging. Attach the printable pre-paid label to the outside of the box.

  4. Drop Off the Parcel: Drop off your parcel at the carrier location specified on the return label. Keep your proof of postage receipt.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect (e.g., wrong capacity or color):

  • Contact us within 48 hours at ritiksuri937m@gmail.com.

  • Attach photos showing the defect/damage and the shipping label.

  • We will arrange an immediate free replacement or full refund without requiring long processing delays.

6. Refunds & Inspection Timeline

  • Inspection: Once your returned item is delivered to our facility (34 The Kingsway, Swansea, SA1 5LG, UK), it will be inspected within 1 to 3 business days.

  • Refund Issuance: Upon inspection approval, your refund will automatically be credited back to your original payment method.

  • Processing Time: Bank/card issuers typically take 5 to 7 business days to display the refunded amount on your statement.

7. Exchanges

The quickest way to exchange a product (e.g., swapping a 20 OZ All Day Slim Bottle for a 40 OZ Quencher Tumbler) is to return the item you have following this policy and place a new order on gotlynx.shop.

8. Statutory Right of Cancellation (UK Consumer Law)

Under the UK Consumer Contracts Regulations 2013, you have the legal right to cancel your order within 14 days of receipt. Gotlynx voluntarily extends this right to 30 days to offer complete peace of mind.

9. Business Contact Information

If you have any questions or need assistance with a return, please reach out:

  • Store Name: Gotlynx

  • Website: gotlynx.shop

  • Email: ritiksuri937m@gmail.com

  • Phone: +44 113 459 2198

  • Physical Address: 34 The Kingsway, Swansea, SA1 5LG, United Kingdom

  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM GMT